Silent Gliss 3900

Are you experiencing an issue with your Silent Gliss 3900 curtain track, wondering why the left curtain stubbornly refuses to glide? You're not alone. In this blog post, we'll shed light on a frequently encountered problem with the corded metal track, helping you understand the culprit behind the curtain conundrum.

 

The Silent Gliss 3900 Corded Metal Track Dilemma:

One of the main challenges users face with the Silent Gliss 3900 lies in the clarity of the instructions provided by Silent Gliss. When hooking into the curtain track, the confusion arises around a crucial detail—the left-hand gliders and the mysterious "pilot" piece.

 

The Hitch: Hooking Right for Smooth Moves

The instructions might leave you scratching your head, but here's the key to solving the problem: when connecting to the curtain track, ensure you hook into the gliders on the right-hand side, not the left. The left side houses the pilot, a plastic piece resembling a small chair with a metal staple. It may look like the logical anchor point, but resist the temptation.

 

The Culprit: Unraveling the Staple Snag

Customers often inadvertently hook into the left-hand side, pulling the staple out of the curtain track. This unintended move results in the left curtain refusing to budge, leaving frustrated users wondering why their carefully installed Sient Gliss 3900 track isn't working as expected.

Identifying the Issue: Left Curtain Woes

How do you know if you've fallen into this trap? The telltale sign is usually a phone call reporting that the left-hand curtain isn't moving. Our first question is typically, "Is it the left one?". Why? We strategically place the overlap arm on the right-hand side, ensuring the pilot is on the left. If the left curtain is stuck, there's a high chance you've unwittingly tugged the staple-like pin out of the track.

 

This issue predominantly affects single corded tracks, especially iwith the like of the 3900 with a regular curve. Kris, managong Director of The Bradbury Tracks comments "During my time on the phones, this problem surfaced every few months, with customers puzzled by their left curtain's unexplained inertia on the 3900 track."

 

Understanding the nuances of the Silent Gliss 3900 curtain track can save you from unnecessary frustration and ensure smooth gliding curtains. Remember to hook into the right-hand side gliders and steer clear of the left-hand pilot. Your curtains will thank you for it!